V2 Pick Head
Refunds and Reshipments
If you have ordered items from us that you no longer need,want or unhappy with please contact us to arrange your refund and returning the item.
We accept non faulty items back from our customers within 30 days of delivery however the items must be in a condition that would be suitable for the item to be resold. The item should not be personalised and be in their original packaging.
Any items that you return due to being faulty will be refunded in full including the delivery charge. The refund will be issued once we have inspected the item/s, you will be notified via e-mail of when you should expect the refund. Customers must allow 14 working days before we refund your order or ship a replacement for the faulty item. We aim to complete all refund processes within 14 working days.
Any orders returned after 30 days are not entitled to any refund.
For refunds you must return your order to the address below.
Vita Nova Solutions Ltd
11 Teal Close
You'll receive an e-mail confirming receipt of your order to the e-mail address you provided. We reserve the right to decline any order. All orders are accepted subject to our Terms and Conditions.
Shipping Methods and Charges
Next Day Delivery
Sent next working day at £30.00 ex vat. A signature will be required on delivery. Order placed on the weekend or bank holidays will be processed and sent on the next working day.
Please note: You will need to ensure your order is placed by 1.00 pm the latest in order for this to be processed as Next Day Delivery. After 1.00 pm Delivery
If orders are placed after 1pm then the order will be dispatched the following day.
If a parcel is lost/undelivered please advise us as soon as possible so we can inform our courier of the missing parcel.